Patient Portal

Patient Portal Registration

You can register a patient portal account by accepting the invitation email sent by Upstate Mental Health once you have completed the New Patient Registration forms and have been accepted as a patient. For demonstration purposes only, the below images show ABX Community Hospital instead of Upstate Mental Health.

Note :

If you have not received the invitation email,

• Check the SPAM folder.

• Contact your practice and check if your practice has enabled PHR account for you or not.

• In case you have missed the email, ask your practice to resend the invitation, after cross-verifying your email address.

Once you have the invitation email, follow the steps below to register your account.

Step 1:

• Click on the invitation link.

• Enter patient’s date of birth.

DOB verification is done to confirm that you are authorized to access this patient’s medical records.

Note:

Make sure that you enter DOB in the format mentioned in the form. For example, if your DOB is June 20, 1990, enter ‘06/20/1990’ (for mm/dd/yyyy format)

If you get date of birth mismatch error, there is a possibility that an incorrect Date of Birth is entered by your practice. Contact your practice for correcting it.

Step 2:

• Choose your preferred username (Login ID) and password. Username and Password are case sensitive. Hence make sure that you enter them in proper case.

• Enter the text that you see in the image and click on ‘Submit’.

Note:

If the username that you have entered is already in use, you will be asked to enter a different name.

Please remember the username and password. In case, if you forgot the password, use the ‘Forgot Password’ link on https://charmphr.com/ to reset your password.